Refund policy

Return & Exchange Policy

At Sitara Styles, we maintain a Strict No-Refund Policy. By completing a purchase, you agree to the following terms regarding returns and exchanges.

1. No Refunds

We do not offer monetary refunds for any purchases. All sales are considered final unless a major manufacturing fault is proven.

2. Eligibility for Exchange

Returns for the purpose of an exchange are permitted under the following conditions:

  • Major Faults: The item is significantly damaged or torn upon arrival, a major component (e.g., dupatta, trousers) is missing, or there is a clear manufacturing defect.

  • There is a clear manufacturing defect that makes the suite unwearable.

  • Size Issues: We now accept exchanges for size-related issues.

3. Conditions for Size Exchange

To qualify for a size exchange, the following requirements must be met:

  • Original Condition: The suit must be unwashed and unworn.

  • Tags & Packaging: All original labels and tags must remain attached to the garment.

  • Inspection: The item will be inspected upon return before an exchange is processed.

Non-Exchangeable Items

Please note that we do not accept exchanges or refunds for:

  • Change of mind.

  • Slight color variations (due to screen brightness or photographic lighting).

  • Items where tags have been removed or the fabric shows signs of wear.

"To avoid size exchange delays, please refer to our Size Guide on the product page before placing your order."

4. The "24-Hour" Reporting Rule

To prevent the misuse of our policy, any damage or missing parts must be reported within 24 hours of the delivery time recorded by the courier.

  • Requests made after this 24-hour window will not be eligible for exchange, as we cannot verify if the damage occurred after the item was worn.

5. Anti-Usage & Security Tags

We maintain a zero-tolerance policy for "wardrobing" (wearing an item for an event and then returning it).

  • The Security Tag: Your suite may arrive with a visible security tag. If this tag is removed, broken, or reattached, the item is not eligible for exchange under any circumstances.

  • Condition: Items must be unworn, unwashed, and free of any scents (perfume/deodorant) or stains (makeup/sweat). If an item is returned in used condition, it will be sent back to the customer at their own expense.

6. Exchange Process

If your exchange is approved:

  1. We will provide instructions on where to send the item.

  2. Once we receive and inspect the faulty suite, we will send you a replacement in good condition.

  3. If the exact suite is out of stock, you will be offered an exchange for a different item of equal value.

7. Contact Us

To report a major fault and start an exchange, email us immediately at sitarastyles.sales@outlook.com with your order number and clear photo/video evidence of the defect, or WhatsApp us +92 316 8860286.

Items sent back to us without prior approval and a confirmed exchange request will not be accepted.